Course curriculum

  • 01

    2020 REA CPD - Ethics

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  • 02

    Chapter 1 - Introduction

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    • Welcome to the 2020 CPD Programme

    • Introduction

    • Ethics in Your Workplace

    • Case Study 1

    • Case C16691 Determination

    • Case C16691 Order

    • Case Study 1 Questions
  • 03

    Chapter 2 - Concepts related to ethics

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    • Ethics Concepts

    • Intent

    • Integrity

    • Being fair

    • Professionalism

    • Conflict of interest

    • Key Points

    • Case Study 2

    • Case C09716 - Determination

    • Case C09716 - Order

    • Case C09716 - Appeal

    • Case Study 2 Questions
  • 04

    Chapter 3 - Ethics in day to day agency work

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    • Ethics in day to day agency work

    • Key Points

    • Case Study 3

    • Case C26010 - Determination

    • Case C26010 - Order

    • Caste Study 3 Questions
  • 05

    Chapter 4 - Sales Process Ethics

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    • Consumer focus in the sales process

    • Disclosure obligations

    • Disclosure obligations - Client Care Rule

    • Ethics Scenarios
  • 06

    Chapter 5 - Licensee obligations in relation to disclosure of defects

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    • Licensee obligations in relation to disclosure of defects

    • Key Points

    • Case Study 4

    • Case C16450 - Determination

    • Case C16450 - Order

    • Case Study 4 Questions
  • 07

    Chapter 6 - Obligations to report conduct of another licensee

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    • Obligations to report conduct of another licensee

    • Identifying misconduct and unsatisfactory conduct

    • Reporting conduct to REA

    • Reporting conduct for an ‘improper’ purpose

    • Key Points

    • Putting my learning into practice