Course curriculum

  • 01

    2020 REA CPD - Buyer Experience

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  • 02

    Chapter 1 - Buyer Experience

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    • Welcome to the 2020 REA CPD Programme

    • Introduction

    • Research results: an overview

    • The biggest issues for consumers

    • What makes a good licensee from a buyer’s perspective?

    • Why do consumers think that the professionalism of the agent was poor?

    • Key Points
  • 03

    Chapter 2 - Empowered Consumers

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    • Why do real estate consumers feel empowered?

    • Why do real estate consumers not feel empowered?

    • Key Points

    • What are licensee’s perceptions on issues with buyers?

    • What are licensee’s perceptions on information available to consumers?
  • 04

    Chapter 3 - Challenges for different buyer groups

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    • Challenges for different buyer groups

    • Description of buyer groups

    • First home buyers

    • Migrant buyers

    • Key Points
  • 05

    Chapter 4 - Role of the listing licensee

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    • Role of the listing licensee in dealing with potential buyers

    • Passing on information to potential buyers / buyers

    • Best practice around confidential information

    • Communicating with potential buyers

    • Key Points

    • The licensee’s duty to the buyer where the licensee is acting for the buyer
  • 06

    Chapter 5 - Tools and information available to help buyers

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    • Tools and information available to help buyers

    • Introducing Buyers to Real Estate

    • Buyer’s journey brochure (‘Buying and not sure what to do when?’)

    • What are the advantages for licensees in using these tools and resources?

    • Key Points
  • 07

    Chapter 6 - The buyer stages

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    • Your initial interaction with a potential buyer

    • Before a buyer is ready to start looking for a property

    • KiwiSaver

    • First Home Grant

    • Supporting the buyer through this stage of the process

    • Buyer Questions
  • 08

    Chapter 7 - When a potential customer is actively searching for a property

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    • When a potential customer is actively searching for a property

    • Buying Process Questions

    • What is the licensee’s role at this stage?
  • 09

    Chapter 8 - When a potential customer is researching a property

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    • What is needed for the potential buyer to ‘do their homework’?

    • What is the licensee’s role at this stage?

    • Rules relevant to the licensee’s obligations to potential buyers

    • Communicating information to the buyer and confirming their understanding

    • Key Points

    • Case Study

    • Case C18097 - Determination

    • Case C18097 - Order

    • Case C18097 - Appeal

    • Communicating with Buyer Questions
  • 10

    Chapter 9 - When a potential buyer is ready to make an offer

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    • When a potential buyer is ready to make an offer

    • What is the licensee’s role at this stage?

    • Multi-offer process

    • Communication to all buyers is critical throughout the multi-offer process.

    • Key Points

    • Scenario

    • Scenario Questions

    • Other considerations when a potential buyer is ready to make an offer
  • 11

    Chapter 10 - When an offer has been accepted

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    • Roles regarding satisfying conditions for a conditional agreement

    • Key Points

    • From agreement becoming unconditional until settlement

    • Settlement day

    • Post settlement queries

    • Course Survey